- NATURE OF THE GENERAL TERMS AND CONDITIONS
The General Terms and Conditions of Ticket Sales apply to tickets included in Season Tickets, Cycles and Passes as well as to individual ticket purchases. The Fundació Palau de les Arts Reina Sofía reserves the right to modify these general terms and conditions of sale during the current season if circumstances so require. Furthermore, the Palau de les Arts reserves the right to establish Special Conditions for the sale of certain shows or cycles. Shows that take place at the Palau de les Arts but are not included in its season are not subject to these general conditions or to the Fundació’s promotional policy.
- PROGRAMME CHANGES
The Palau de les Arts, Fundació de la Comunitat Valenciana, may suspend performances, alter the nature of the planned production, dates, times, programmes and performers announced due to the indisposition of artists, technical problems or force majeure, or if other circumstances so require.
- CHANGES IN THE PRICE OF TICKETS
The Fundació Palau de les Arts reserves the right to modify the price of performances at any time. These modifications will not affect ticket purchases that have already been paid for.
The price of tickets will increase by between 10% and 20% when occupancy exceeds 70% of capacity.
- REFUND OF TICKETS
Tickets will not be exchanged or refunded. The definitive cancellation of the performance will be the only admissible reason for a refund of the ticket price. The Fundació will establish deadlines for the processing of these refunds; once these deadlines have passed, no claims will be accepted.
- CHANGES OF SEAT LOCATION
For justified and necessary organisational, technical and production reasons, the Fundació reserves the right to take back previously sold tickets and exchange them for others in the same or a better zone.
- MAXIMUM NUMBER OF TICKETS
A maximum of four tickets may be purchased per scheduled performance, depending on availability at the time of purchase. This maximum may be modified if the Fundació so decides.
- COLLECTION OF TICKETS
Tickets may only be collected at the Palau de les Arts box office, and to resolve any issues, up to 45 minutes before the start of the show. Otherwise, the Palau de les Arts cannot guarantee access to the performance venues. Please confirm the collection dates in the Tickets and Season Tickets section of our website at the start of each season.
- PROMOTIONAL TICKETS AND PREVIEW TICKETS FOR UNDER 28s
In the event that promotional tickets for young people, students, pensioners and persons with disabilities, as well as ‘preview tickets for under 28s’ are not used by their legitimate beneficiaries, the Fundació may deny access and cancel the remaining promotional tickets.
In the event of access being denied for the reasons set out in the previous paragraph, the ticket price will not be refunded.
- SEAT OCCUPANCY
Tickets for events with numbered seating are clearly identified with their Zone, Row and Seat location within the venue. These tickets uniquely correspond to a single seat, and therefore it is not permitted to occupy a seat other than that specified on the admission ticket. The staff in charge of the performance venue may require spectators occupying seats other than those assigned on their tickets to move to the seats corresponding to their tickets.
- SUBTITLING SERVICE
The subtitling service in the Main Hall is free of charge. No refunds will be given in the event of poor or non-existent service.
- PRICE ZONES
The seats in the different venues of the Palau de les Arts Reina Sofía are associated with different price zones depending on their visibility, accessibility and comfort. Seats in Zone 6 have no view.
- RECORDINGS AND PHOTOGRAPHS
The use of cameras and film or recording equipment is strictly prohibited inside the Palau de les Arts Reina Sofía.
- OBJECTS ON THE RAILINGS
It is strictly forbidden to leave objects on the railings on the floors of the performance venue.
- CHILDREN
The Fundació does not recommend that children under the age of 12 attend performances that are not specifically intended for children. In all cases, regardless of their age, children must be accompanied by an adult and occupy a seat, for which the corresponding ticket must be purchased. The Fundació reserves the right to ask children and their accompanying adults to leave the performance venue if they are considered to be causing a disturbance to the rest of the audience.
- PUNCTUALITY
Out of consideration for the audience and the artists, please be punctual. Access to the rooms is not permitted once the show has started, and you must follow the instructions of the staff at all times. Under no circumstances will this circumstance be grounds for any refund.
- MOBILE PHONES
Please switch off mobile phones and all types of alarms and electronic equipment before entering the performance venue.
- SMOKE-FREE AREA
In accordance with Law 28/2005 of 26 December on health measures against smoking, smoking is not permitted anywhere in the Palau de les Arts Reina Sofía.
- VENUE STAFF
Venue staff are responsible for controlling access to the performance venues, assisting spectators in finding their seats and facilitating evacuation of the premises. They are also authorised to ensure compliance with the rules established by the theatre in order to avoid disturbances during performances, thus guaranteeing respect for the artists and other members of the audience.
- RIGHT OF ADMISSION
The Fundació reserves the right of admission.
- PURCHASE ENQUIRIES
Any enquiries regarding a purchase must be made by the Ticket Holder.
- POINTS OF SALE
The resale of tickets for the Palau de les Arts Reina Sofía programme is strictly prohibited. Les Arts accepts no responsibility for tickets purchased outside official authorised points of sale. The Fundació accepts no responsibility for any incidents occurring when accessing the building.
- SUGGESTIONS AND COMPLAINTS
The Fundació has Suggestion Forms and Complaint Forms available to its audience. Any complaint must be made with a copy to the Palau de les Arts Fundació.
- RECORDING OF IMAGES AT LES ARTS
The Palau de les Arts reserves the right to record and share images before, during or after events taking place on its premises, including images of the audience, for the sole purpose of promoting and providing information about the activities carried out at Les Arts. You can exercise your rights by sending an email to lopd@lesarts.com, attaching a copy of your ID card. In accordance with Organic Law 3/2018, of 5 December, on the Protection of Personal Data and Guarantee of Digital Rights, and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, we inform you that the data will be processed by PALAU DE LES ARTS “REINA SOFÍA”, FUNDACIÓ DE LA COMUNITAT VALENCIANA, for the purposes indicated above. For further information, please contact the venue manager.
- TERMS AND CONDITIONS OF PURCHASE AND USE OF LES ARTS GIFT CARDS
The gift card is valid for one year from the date of issue. The gift card can be exchanged for tickets to any show in the general programme of the Palau de les Arts season, subject to availability. Not applicable to shows organised and promoted externally, or to box office sales with Last Minute promotions. The gift card can be redeemed for purchases made at the box office and by telephone on 96 197 59 00, as well as for online purchases at www.lesarts.com. The person redeeming the card must always identify themselves using the digital code on the gift card. Each time the card is used, the amount spent will be deducted. Any balance not used before the expiry date will not be refundable or transferable to another gift card. If the price of the tickets purchased exceeds the amount or balance on the card, the remaining amount must be paid using one of the payment methods available on each sales channel. Only one gift card will be accepted per purchase. Tickets purchased with a gift card, as well as the purchase price of the card or its outstanding balance, cannot be exchanged, returned or refunded, either in full or in part. The gift card is a document held by the bearer, who is solely responsible for its use. In the event of theft or loss, the card will not be replaced. Les Arts accepts no responsibility for the misuse of the card in the event of duplicates or forgeries.
