General conditions - Les Arts

General conditions

1. NATURE OF THE GENERAL CONDITIONS

The General Conditions for Sale of Seats are applicable both to seats included in Season Tickets and Cycles and to individual seat purchases. The Fundació Palau de les Arts Reina Sofía reserves the right to modify these general conditions at any point during the current programme if conditions arising during that period should so require it. Likewise, the Palau de les Arts reserves the right to establish Special Conditions for the sale of some performances or cycles. Those performances given in the Palau de les Arts but which are not included in its season are not subject to these general conditions nor to the promotional policy of the Palau de les Arts Reina Sofía.

2. PROGRAMME CHANGES

The Palau de les Arts, Fundació de la Comunitat Valenciana, if performers are indisposed, because of technical problems or force majeur, or if other circumstances require it, may suspend performances, alter the nature of the production foreseen, dates, times, programmes and performers announced in advance.

3. CHANGE IN SEAT PRICES

The Fundació Palau de les Arts reserves the right to change the price of performances at any moment. These modifications will not have effect on tickets already paid for.

4. SEAT REIMBURSEMENT

Seat tickets cannot be changed or reimbursed. The definitive cancellation of the performance will be the only admissible justification for the return of the value of seat tickets. The Fundació will establish a time period for the handling of these returns, and no claim will be considered once this period is over.

5. CHANGES OF SEAT LOCATION

For justified and necessary organizational reasons, because of technical problems, and for production reasons, the Fundació reserves the right to claim seats which have been sold previously and change them for other seats in the same zone, or a higher priced zone.

6. MAXIMUM NUMBER OF SEATS.

You may purchase a maximum of 4 seats per programmed show, depending on availability at the moment of purchase. Two tickets per patron will be the maximum purchase when seats availability on the same day of the performance is just the mandatory 5% of the venue’s capacity. This maximum number may be modified if the Fundació so wishes.

7. TICKET COLLECTION

Seat tickets purchased may be collected only from the Palau de les Arts Box Office, and any problems dealt with there, up to 45 minutes before start of performance time. Otherwise, Les Arts cannot guarantee access to the performance venues: Confirm collection dates in the section for Seat Tickets and Season Tickets (Localidades y Abonos) on our web site at the beginning of each season.

8. PROMOTIONAL SEAT TICKETS

If promotional seat tickets for young people, students, the retired, pensioners, or the disabled were not used by the legitimate beneficiaries, the Fundació may refuse access and cancel the remaining promotional seat tickets.

9. USE OF SEATS

Tickets for events with numbered access are properly identified with the Zone, Raw and Seat location inside the venue. These tickets correspond only to a unique seat, and it is not allowed to occupy a different seat other than the one specified on the ticket. People occupying a different seat than the one reflected on the ticket, might be asked by the staff in charge of the venue to occupy the corresponding seat.

10. SUBTITLING SERVICE

The subtitling service in the Sala Principal is free. Seat ticket costs will not be reimbursed if the service were not working properly or not at all.

11. PRICE RATE ZONES

The seats in the various performance venues of the Palau de les Arts Reina Sofía correspond to different zones of rates according to visibility, accessibility and comfort conditions. The seats in Zone 6 have no view of the stage.

12. RECORDING AND PHOTOGRAPHS

The use of cameras, filming or recording equipment for any end is strictly forbidden within the Palau de les Arts Reina Sofía.

13. OBJECTS ON THE BALCONY RAILS

Objects must not be placed on the rails of the balconies in the performance venues.

14. UNDERAGE CHILDREN.

The Fundació does not recommend that children under the age of 12 attend performances which are not expressly aimed at a young audience. In all cases, underage children must be accompanied by an adult, and a self seating ticket will be required. The Fundació reserves the right to request that an underage child and his/her adult companion leave the performance venue if it is considered that he/she is causing any disturbance for the rest of the audience.

15. PUNCTUALITY

Out of consideration for the audience and the performers, maximum punctuality is requested. Entry to the performance venues will not be allowed once the performance has started. Access to the performance venue will only be permitted at the indication of the staff in charge.

16. MOBILE TELEPHONES

Mobile phones and all types of alarm and electronic equipment must be disconnected before going inside the performance venues.

17. SMOKE FREE AREA

In application of Law 28/2005, of 26th December, regarding health measures against tobacco, smoking is not permitted within any part of the premises of the Palau de les Arts Reina Sofía.

18. USHERS

In a theatre, ushers control the access to the venue, lead the audience to find the corresponding seat location and help them to get in/out of the venue. They are also in charge of the surveillance of the accomplishment of the theatre rules in order to avoid any trouble during the performances and guarantee the respect towards the artists as well as towards the rest of the audience.

19. RIGHT OF ADMISSION.

The Fundació reserves the right of admission

20. PURCHASE TRANSACTIONS

All purchase transactions must be made by the Holder.

21. SALES POINTS

Ticket resales are absolutely forbidden. Les Arts does not take responsibility for tickets acquired outside the official points of sale. In case of any incident on access to the venue, the Fundació declines all responsibility.

22. SUGGESTIONS AND CLAIMS

Fundació Suggestions and Claims Forms are available for spectators. Any claim must be sent with a copy to the Fundació Palau de les Arts.

23. VIDEO RECORDING AT LES ARTS

Palau de les Arts reserves its right to record or share images before, in the course of, or after the events programmed in its venues, including images of the audience, which are only aimed at promoting the activities that take place at Les Arts.  You can exercise your rights by sending an e-mail to lopd@lesarts.com, to which you need to attach a copy of your ID. In accordance with Organic Law 3/2018 of December 5, Protection of Personal Data and Digital Rights Guarantee and with Regulation (EU) 2016/679 of the European Parliament and the European Council of April 27, 2016, we inform you that the data collected will become part of a file owned by PALAU DE LES ARTS “REINA SOFÍA”, FUNDACIÓ DE LA COMUNITAT VALENCIANA for the only purpose mentioned above. For further information, ask our staff in charge of the venue.