1. NATURE OF THE GENERAL CONDITIONS
The General Conditions for Sale of Seats are applicable both to seats included in Season Tickets and Cycles and to individual seat purchases. The Fundació Palau de les Arts Reina Sofía reserves the right to modify these general conditions at any point during the current programme if conditions arising during that period should so require it. Likewise, the Palau de les Arts reserves the right to establish Special Conditions for the sale of some performances or cycles. Those performances given in the Palau de les Arts but which are not included in its season are not subject to these general conditions nor to the promotional policy of the Palau de les Arts Reina Sofía.
2. PROGRAMME CHANGES
The Palau de les Arts, Fundació de la Comunitat Valenciana, if performers are indisposed, because of technical problems or force majeur, or if other circumstances require it, may suspend performances, alter the nature of the production foreseen, dates, times, programmes and performers announced in advance.
3. CHANGE IN SEAT PRICES
The Fundació Palau de les Arts reserves the right to change the price of performances at any moment. These modifications will not have effect on tickets already paid for.
The price of tickets will increase between 10% and 20% when the occupation exceeds 70% of the capacity.
4. SEAT REIMBURSEMENT
Seat tickets cannot be changed or reimbursed. The definitive cancellation of the performance will be the only admissible justification for the return of the value of seat tickets. The Fundació will establish a time period for the handling of these returns, and no claim will be considered once this period is over.
5. CHANGES OF SEAT LOCATION
For justified and necessary organizational reasons, because of technical problems, and for production reasons, the Fundació reserves the right to claim seats which have been sold previously and change them for other seats in the same zone, or a higher priced zone.
6. MAXIMUM NUMBER OF SEATS.
You may purchase a maximum of 4 seats per programmed show, depending on availability at the moment of purchase. This maximum number may be modified if the Fundació so wishes.
7. TICKET COLLECTION
Seat tickets purchased may be collected only from the Palau de les Arts Box Office, and any problems dealt with there, up to 45 minutes before start of performance time. Otherwise, Les Arts cannot guarantee access to the performance venues: Confirm collection dates in the section for Seat Tickets and Season Tickets (Localidades y Abonos) on our web site at the beginning of each season.
8. PROMOTIONAL SEAT TICKETS AND “EXCLUSIVE FOR YOUNG PEOPLE UP TO 28”
If promotional seat tickets for young people, students, the retired, pensioners, or the disabled, as well as tickets for “Exclusive for young people up to 28 years old”, were not used by the legitimate beneficiaries, the Fundació may refuse access and cancel the remaining promotional seat tickets.
In the event of denial of access for the reasons established in the previous paragraph, the amount of the tickets will not be refunded.
9. USE OF SEATS
Tickets for events with numbered access are properly identified with the Zone, Raw and Seat location inside the venue. These tickets correspond only to a unique seat, and it is not allowed to occupy a different seat other than the one specified on the ticket. People occupying a different seat than the one reflected on the ticket, might be asked by the staff in charge of the venue to occupy the corresponding seat.
10. SUBTITLING SERVICE
The subtitling service in the Sala Principal is free. Seat ticket costs will not be reimbursed if the service were not working properly or not at all.
11. PRICE RATE ZONES
The seats in the various performance venues of the Palau de les Arts Reina Sofía correspond to different zones of rates according to visibility, accessibility and comfort conditions. The seats in Zone 6 have no view of the stage.
12. RECORDING AND PHOTOGRAPHS
The use of cameras, filming or recording equipment for any end is strictly forbidden within the Palau de les Arts Reina Sofía.
13. OBJECTS ON THE BALCONY RAILS
Objects must not be placed on the rails of the balconies in the performance venues.
14. UNDERAGE CHILDREN.
The Fundació does not recommend that children under the age of 12 attend performances which are not expressly aimed at a young audience. In all cases, underage children must be accompanied by an adult, and a self seating ticket will be required. The Fundació reserves the right to request that an underage child and his/her adult companion leave the performance venue if it is considered that he/she is causing any disturbance for the rest of the audience.
Out of consideration for the audience and the performers, maximum punctuality is requested. Access to the performance venues is not permitted once the performance has started, and you must comply with the instructions of the staff in charge at all times. Under no circumstances will this event be grounds for reimbursement.
16. MOBILE TELEPHONES
Mobile phones and all types of alarm and electronic equipment must be disconnected before going inside the performance venues.
17. SMOKE FREE AREA
In application of Law 28/2005, of 26th December, regarding health measures against tobacco, smoking is not permitted within any part of the premises of the Palau de les Arts Reina Sofía.
In a theatre, ushers control the access to the venue, lead the audience to find the corresponding seat location and help them to get in/out of the venue. They are also in charge of the surveillance of the accomplishment of the theatre rules in order to avoid any trouble during the performances and guarantee the respect towards the artists as well as towards the rest of the audience.
19. RIGHT OF ADMISSION.
The Fundació reserves the right of admission
20. PURCHASE TRANSACTIONS
All purchase transactions must be made by the Holder.
21. SALES POINTS
Ticket resales are absolutely forbidden. Les Arts does not take responsibility for tickets acquired outside the official points of sale. In case of any incident on access to the venue, the Fundació declines all responsibility.
22. SUGGESTIONS AND CLAIMS
Fundació Suggestions and Claims Forms are available for spectators. Any claim must be sent with a copy to the Fundació Palau de les Arts.
23. VIDEO RECORDING AT LES ARTS
Palau de les Arts reserves its right to record or share images before, in the course of, or after the events programmed in its venues, including images of the audience, which are only aimed at promoting the activities that take place at Les Arts. You can exercise your rights by sending an e-mail to firstname.lastname@example.org, to which you need to attach a copy of your ID. In accordance with Organic Law 3/2018 of December 5, Protection of Personal Data and Digital Rights Guarantee and with Regulation (EU) 2016/679 of the European Parliament and the European Council of April 27, 2016, we inform you that the data collected will become part of a file owned by PALAU DE LES ARTS “REINA SOFÍA”, FUNDACIÓ DE LA COMUNITAT VALENCIANA for the only purpose mentioned above. For further information, ask our staff in charge of the venue.
24. CONDITIONS FOR ACQUISITION AND USE OF LES ARTS GIFT CARDS.
Gift cards are valid for the period of one year from the date of their issue. Gift cards can be exchanged for entry tickets for any performance on the general programme of the season at the Palau de les Arts with tickets available. This does not apply to performances by external organisations and promotions, or to ticket sales for Last Minute promotions. Gift cards can be exchanged for purchases made through the Ticket Office and Phone Sales 96 197 59 00 channels, and also for online purchases from the website www.lesarts.com. Users of this card must always identify themselves by using the digital code on the gift card. Whenever the card is used, the amount consumed will be deducted. The balance not used before the expiry date may not be refunded or transferred to another gift card. If the price of the entry tickets acquired exceeds the amount or the balance of the card, the outstanding amount must be paid using one of the methods of payment enabled through each sales channel. Only one gift card per purchase will be accepted. The entry tickets acquired with a gift card, along with the amount of their purchase price or outstanding balance will not be subject to exchanges, returns or refunds, whether fully or partially. Gift cards are bearer documents, and the bearer is the only person responsible for their use. In the event of theft or loss, the card will not be replaced. Les Arts takes no responsibility for the misuse of the card in the event of its duplication or falsification.