General conditions

  1. NATURE OF THE GENERAL CONDITIONS

    The General Conditions for Sale of Seats are applicable both to seats included in Season Tickets and Cycles and to individual seat purchases. The Fundació Palau de les Arts Reina Sofía reserves the right to modify these general conditions at any point during the current programme (09-10) if conditions arising during that period should so require it. Likewise, the Palau de les Arts reserves the right to establish Special Conditions for the sale of some performances or cycles. Those performances given in the Palau de les Arts but which are not included in its season are not subject to these general conditions nor to the promotional policy of the Palau de les Arts Reina Sofía.

  2. PROGRAMME CHANGES

    The Palau de les Arts, Fundació de la Comunitat Valenciana, if performers are indisposed, because of technical problems or force majeur, or if other circumstances require it, may suspend performances, alter the nature of the production foreseen, dates, times, programmes and performers announced in advance.

  3. CHANGE IN SEAT PRICES

    The Fundació Palau de les Arts reserves the right to change the price of performances at any moment. These modifications will not have effect on tickets already paid for.

  4. SEAT REIMBURSEMENT

    Seat tickets cannot be changed or reimbursed. The definitive cancellation of the performance will be the only admissible justification for the return of the value of seat tickets. The Fundació will establish a time period for the handling of these returns, and no claim will be considered once this period is over.

  5. CHANGES OF SEAT LOCATION

    You may purchase a maximum of 4 seats per programmed show, depending on availability at the moment of purchase. This maximum number may be modified if the Fundació so wishes.

  6. MAXIMUM NUMBER OF SEATS.

    You may purchase a maximum of 4 seats per programmed show, depending on availability at the moment of purchase. Two tickets per patron will be the maximum purchase when seats availability on the same day of the performance is just the mandatory 5% of the venue’s capacity. This maximum number may be modified if the Fundació so wishes.

  7. TICKET COLLECTION

    Seat tickets purchased may be collected only from the Palau de les Arts Box Office, and any problems dealt with there, up to 45 minutes before start of performance time. Otherwise, the Theatre cannot guarantee access to the performance venues: Confirm collection dates in the section for Seat Tickets and Season Tickets (Localidades y Abonos) on our web site at the beginning of each season.

  8. PROMOTIONAL SEAT TICKETS

    If promotional seat tickets for young people, students, the retired, pensioners, or the disabled were not used by the legitimate beneficiaries, the Fundació may refuse access and cancel the remaining promotional seat tickets.

  9. USE OF SEATSTickets for events with numbered access are properly identified with the Zone, Raw and Seat location inside the venue. These tickets correspond only to a unique seat, and it is not allowed to occupy a different seat other than the one specified on the ticket. People occupying a different seat than the one reflected on the ticket, might be asked by the staff in charge of the venue to occupy the corresponding seat.
  10. SUBTITLING SERVICE

    El servicio de subtitulación en la Sala Principal es gratuito. No dará lugar a devolución de localidades en caso de funcionamiento deficiente o nulo del servicio.

  11. PRICE RATE ZONES

    The seats in the various performance venues of the Palau de les Arts – Reina Sofía correspond to different zones of rates according to visibility, accessibility and comfort conditions. The seats in Zone 6 have no view of the stage.

  12. RECORDING AND PHOTOGRAPHS

    The use of cameras, filming or recording equipment for any end is strictly forbidden within the Palau de les Arts Reina Sofía.

  13. OBJECTS ON THE BALCONY RAILS

    Objects must not be placed on the rails of the balconies in the performance venues.

  14. UNDERAGE CHILDREN.

    The Fundació does not recommend that children under the age of 12 attend performances which are not expressly aimed at a young audience. In all cases, underage children must be accompanied by an adult, and a self seating ticket will be required. The Fundació reserves the right to request that an underage child and his/her adult companion leave the performance venue if it is considered that he/she is causing any disturbance for the rest of the audience.

  15. PUNCTUALITY

    Out of consideration for the audience and the performers, maximum punctuality is requested. Entry to the performance venues will not be allowed once the performance has started. Access to the performance venue will only be permitted at the indication of the staff in charge.

  16. MOBILE TELEPHONES

    In application of Law 28/2005, of 26th December, regarding health measures against tobacco, smoking is not permitted within any part of the premises of the Palau de les Arts Reina Sofía.

  17. SMOKE FREE AREA

    En aplicación de la Ley 28/2005, de 26 de diciembre, de medidas sanitarias contra el tabaquismo, no está permitido fumar en todo el recinto del Palau de les Arts Reina Sofía.

  18. USHERS

    In a theatre, ushers control the access to the venue, lead the audience to find the corresponding seat location and help them to get in/out of the venue. They are also in charge of the surveillance of the accomplishment of the theatre rules in order to avoid any trouble during the performances and guarantee the respect towards the artists as well as towards the rest of the audience.
  19. RIGHT OF ADMISSION.

    The Fundació reserves the right of admission

  20. PURCHASE TRANSACTIONS

    All purchase transactions must be made by the Holder..

  21. SALES POINTS

    Ticket resales are absolutely forbidden. The Theatre does not take responsibility for tickets acquired outside the official points of sale. In case of any incident on access to the venue, the Fundació declines all responsibility.

  22. SUGGESTIONS AND CLAIMS

    Fundació Suggestions and Claims Forms are available for spectators. Any claim must be sent with a copy to the Fundació Palau de les Arts.