Changes and returns - Season 19/20 - Les Arts

Changes and returns – Season 19/20

Customers and Subscribers of 2019-2020 Season with tickets for postponed or cancelled events.

Please, choose one of the following options:

Donation.

Help Les Arts to continue our goal of spreading not only the knowledge and love for the world of opera and, but also for all performing arts. Help us by giving support to our artistic activity as well as to our social and educational programmes. Besides, either as a natural person, or as a legal person, -if you pay taxes in Spain- you can enjoy a tax deduction thanks to your contribution*.

If you choose this option, please, fill in the DONATION Form, available at www.lesarts.com, including your Tax data (name, ID number used for tax purposes, telephone number and full address). If your tax data are different from you Customer Data, please, fill in this section so that we can identify your purchase easily.

* In accordance with Law 49/2002 of 23 December, on the tax regime of non-profit organisations and of tax incentives for patronage, donations to the Fundació de la Comunitat Valenciana, Palau de les Arts Reina Sofía, enjoy a tax deduction in personal income tax of 75% for the first 150 euros and 30% for the following. In Corporate Tax the tax deduction is 35%.

Change of tickets for another event.

Tickets for postponed or cancelled events might be exchanged for tickets for other events scheduled during the current season or during the 2020-2021 Season.

In case that the tickets for the new chosen event are more expensive than the tickets for the cancelled or postponed event, this difference must be paid. In case that the tickets are cheaper, there will be no reimbursement at all.

If you choose this option, please fill in the TICKET EXCHANGE Form, available at www.lesarts.com, including your Customer Data (name, ID number used for tax purposes, telephone number and e-mail), and we will register your Change of tickets process. You do not need to choose an event right now. You can decide it later, either having a look at the new schedule of our artistic activity -of which you will be duly informed- or choosing a future performance you are interested in, always before the end of 2020-2021 Season, and, at least, two days before the chosen event. These changes are subject to availability in the moment of confirming the exchange.

 If you’d like to make a Donation or to ensure that you’ll have tickets for future events by choosing Ticket Exchange, please fill in the corresponding form and send it before 5th June 2020. After this date, if you do not get our confirmation of having received your e-mail indicating one of the two options, Les Arts will proceed to reimburse the amount of money of the tickets purchased for the postponed or cancelled events.

Reimbursement for the purchase of tickets for postponed or cancelled events.

 

  • Tickets purchased through our online sales system lesarts.comCW Code

If you bought your tickets through our website www.lesarts.com, the price of these tickets will be reimbursed directly in the credit card you used for the purchase. You do not need to do anything. You’ll know that you purchased the tickets through this channel if the CW code appears on the subject of this personal message that you received on your contact e-mail, together with this information.

Remember that these transactions need to be done with the person whose name is registered in the system and to the same credit card that was used to purchase the tickets. These reimbursements will begin on 21st April, following the chronological order of the postponed or cancelled events, and according to the date of purchase.

If you bought your tickets in person at Les Arts box office or through our ticket sales line 902 202 383, for technical reasons, we will proceed as follows:

  • Tickets purchased by Credit card – CTBA and CTBB Codes

If you purchased the tickets from 1st January 2020, the reimbursement will be done in the same way as for the tickets purchased through our website www.lesarts.com. You’ll know that you purchased the tickets through this channel and during this period if the CTBA code appears on the subject of this personal message that you received on your contact e-mail, together with this information. Check if you have this code. If so, you do not need to do anything. The tickets will be reimbursed automatically.

 If you purchased your tickets before 1st January 2020, you’ll need to fill in the TICKET REIMBURSEMENT Form, so that we can order a bank transfer of the corresponding amount to the bank account you write. You’ll know that you purchased the tickets through this channel and during this period if the CTBB code appears on the subject of this personal message that you received on your contact e-mail, together with this information. Check if you have this code. If so, fill in the form including

  • Your customer data (name, ID number used for tax purposes, telephone number and contact e-mail).
  • The identification codes of the purchase. For tickets bought at the Box office these codes appear as C: and V:, for Print@Home tickets the codes appear as Customer and Id. Purchase.
  • Bank account to which the reimbursement by bank transfer should be done.
  • Tickets purchased in cash – CTE Code

If you purchased your tickets in cash at our box office, we will reimburse them in the same way as for the tickets purchased by credit card before 1st January 2020. This way, it won’t be necessary that you come to our facilities. You’ll know that you purchased the tickets through this channel and in cash if the CTE code appears on the subject of this personal message that you received on your contact e-mail, together with this information. Check if you have this code. If so, remember to fill in the TICKET REIMBURSEMENT Form including all the required data.

  • Tickets purchased by bank transfer, ordered by collaborators and by participants of the Educational Programme, by customers of the Grups sort, or by Agencies and Tour Operators. – CIB Code

If you bought the tickets for your Group or Agency by bank transfer or by making a deposit into Les Arts account, we will reimburse the payment in the same way. You’ll know that you purchased the tickets through this channel and by bank transfer if the CIB code appears on the subject of this personal message that you received on your contact e-mail, together with this information. Check if you have this code. If so, remember to fill in the TICKET REIMBURSEMENT Form including all the required data.

The Reimbursement Form for all the tickets purchased by credit card before 1st January 2020, as well as for the tickets payed in cash, and also for those purchases made by bank transfer, needs to be sent by Friday 19th June.

 These reimbursements will begin on 21st April, following the chronological order of the postponed or cancelled events, and according to the date of purchase.

Please note, that in case of new changes in our performances schedule due to the current global situation, Les Arts will follow the same procedures stated here for those events affected. Nevertheless, Les Arts will keep you informed about all the necessary details.